How are prescriptions covered?

If HealthFirst provides your prescription benefit, you must have a participating pharmacy fill your prescriptions to receive the best rates (refer to your Provider Directory).


How can I replace my lost HealthFirst membership card?

To request a new membership card, call our Member Services Department at (775) 770-6060 or (800) 863-7515. HealthFirst will send a replacement card to your home address within five working days of your request.


I will be moving soon. How do I notify HealthFirst of my new address?

To ensure continuous healthcare coverage, HealthFirst must have your correct address and telephone number. We notify members about any referrals, program or physician changes, and claims status by mail. Also, we want to make sure you receive each issue of our quarterly member newsletter.

Please fill out a HealthFirst Enrollment Application/Membership Change Form at your Human Resources Department, call our Member Services Department before you move, or mail us a change of address card (available at your local post office).


What is the role of my Primary Care Physician?

Your Primary Care Physician’s primary responsibility is to provide, arrange and coordinate all aspects of your healthcare.


Can my spouse and children have a different Primary Care Physician than I have?

Yes. Each member may have his or her own PCP. A general or family practitioner, internist, or pediatrician may serve as a PCP. Women may select an OB/GYN as a secondary PCP.