All Saint Mary’s Health Plans members have access to a unique global emergency services program from Assist America. Through the program, members are immediately connected to doctors, hospitals, pharmacies and other services if they experience a medical emergency while traveling 100 miles or more away from their permanent residence, or in another country. Assist America’s operations center is staffed 24 hours a day, 365 days a year with trained multilingual and medical personnel, including nurses and doctors, to advise and assist members quickly and professionally in a medical emergency.
One simple phone call to Assist America will connect members to:
- A global network of pre-qualified medical providers
- A state-of-the-art operations center with worldwide response capabilities
- Experienced crisis management professionals
- Air and ground ambulance service providers
Key Services
- Medical Consultation, Evaluation & Referral
- Hospital Admission Guarantee
- Emergency Medical Evacuation
- Medical Monitoring
- Medical Repatriation
- Prescription Assistance
- Emergency Message Transmission
- Compassionate Visit
- Care of Minor Children
- Return of Mortal Remains
- Emergency Trauma Counseling
- Lost Luggage or Document Assistance
- Interpreter & Legal Referrals
- Pre-trip Information
For more information regarding the program, call 800.433.3077, or click here.
PLEASE NOTE: Services must be arranged and provided by Assist America and it is imperative that member first contact Assist America for assistance in coordinating services. By recommending which providers are used, Assist America can ensure that members use the world’s safest and most reliable resources. For this reason, Assist America cannot honor requests for reimbursement for ambulance transport or other services arranged independently by members.
